Legal
Refund & Cancellation Policy
This policy explains how cancellations and refunds work for the Website Growth Subscription.
Questions about this document? Email hello@starturweb.com.
Cancelling a monthly subscription
The monthly subscription runs month to month. You may cancel at any time, and cancellation takes effect at the end of the billing month you have already paid for. No further invoice is issued after that. There is no cancellation fee.
Cancelling a quarterly or half-yearly subscription
Quarterly and half-yearly subscriptions cover a prepaid term of three or six months. You may tell us at any time that you do not wish to continue, and the subscription will not renew at the end of the prepaid term. The prepaid term itself runs to its end date.
Refunds within the first two weeks
If you are not satisfied with the first two reports of your subscription, tell us within fourteen days of the first report being delivered and we will refund the subscription payment for that period. The one-time $50 setup fee on the monthly subscription is non-refundable once the first review of your website has been completed, because that work has already been carried out.
Refunds after the first two weeks
Beyond the first two reports, payments for a billing period that has already started are not refundable, because the review work for that period is already underway. If you have prepaid a quarterly or half-yearly term and need to stop early, contact us: where we have not yet carried out the remaining weeks of work, we will refund the unused portion of the prepaid term on a pro-rata basis at our discretion.
Your right to a remedy
Nothing in this policy removes any right you may have under your local consumer protection law. If you believe the service was not delivered as described, contact us first — we would rather resolve it directly.
Naturally excluded
The $50 one-time setup fee for the monthly plan, and any period in which you have already received and used the reports for that period, are not refundable.
How to cancel or request a refund
Email hello@starturweb.com from the address you used when you applied, and include your application reference if you have it. We confirm every cancellation in writing within two business days.